Order information
How long does it takes to ship my order
Where is my order?You will receive automatic updates on your order via Whtasapp or email. If your order should have arrived but hasn't, please contact our support via the website chat, email or Whatsapp
Can I send a message with my order?
We currently do not offer to send personalized messages with your order. However, on the product itself you can add any message you wan
How long does it take until I receive my order?
We try to provide you with your order as soon as possible. Normally the production takes about 3-5 business days. Depending on your location, shipping takes an additional 3-6 business days.
Shopping information
Will I be notified if the resolution of my pictures is too low?
Our technology checks the resolution of your photos and will inform you if it is too low for print. However, you are ultimately responsible for the quality of the photos you decide to upload
Can I reorder a product without having to design it again?
Yes, we store your designed products for 180 days in your account.
Do you offer any other sizes?
No, all the sizes we offer are displayed on our web
Which browser do you suggest to use to design your products?
Our website works with all common browsers. However, we suggest using Google Chrome for maximum speed.
Orders and returns
Do you offer bulk orders as well?
Yes, if you want to order in bulk, please contact us via Whatsapp, Chat or Ema
Do you offer any gift cards?
At the moment we do not. Please check back shortly.
I received the wrong order, what do I do?
Please contact us via Whatsapp, Chat or Email with your issue. We are here to help and will resolve your issue shortly!
My product arrived damaged, what do I do?
Please contact us via Whatsapp, Chat or Email with your issue. We are here to help and will resolve your issue shortly!
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@myfoto.id
Other inquiries? Let's chat on WhatsApp!
Please ping on us WhatsApp