Order Information
Where can I see the status of my order?
You can view your order status in your account. We will also send you an email when your order has been shipped.
How long will it take to get my order?
The production process takes between 3-5 business days. After that, the order is sent with JNE Express from Jakarta. Depending on where you live, this will take 1-3 days.
How long will it take for me to receive my order?
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Shopping Information
Will I be notified if my image resolution is too low?
Our technology checks the resolution of your photos and will let you know if they are too low to print. However, you are ultimately responsible for the quality of the photos you decide to upload.
Can I reorder a product without having to design it again?
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Do you offer other sizes?
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Which browser do you recommend using to design your products?
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Orders and returns
Do you also offer bulk orders?
Yes, if you want to order in bulk, please contact us via Whatsapp, Chat or Ema
Do you offer gift cards?
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I received the wrong order, what should I do?
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My product arrived damaged, what should I do?
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Can't find what you're looking for?
Send us an email to let us know what happened and someone from our Customer Service team will get back to you shortly. Be sure to include your order number (if applicable).
Please email us at hello@myfoto.id
Have another question? Let's chat on WhatsApp!
Please Ping us at hello@myfoto.id
